FAQs
What makes Green and Frugal Different from other natural companies?
We are the manufacturer and make everything fresh and in small batches with purely natural ingredients and no unnecessary fillers. Our goal is to make quality natural products more accessible to more people!
Our truly natural products are made with carefully researched, high-quality ingredients, in order to offer the most benefits. There are no cheap fillers, synthetic preservatives, emulsifiers, fragrances, or dyes. Since we do not add water or water-bases to our products, we eliminate the need to use synthetic preservatives or emulsifiers found in many other natural products. This is why we do not carry many liquid products as they contain mainly water which would require those synthetics. So, instead of liquid shampoo, we have shampoo bars. Or instead of liquid laundry detergent, we offer a powder laundry detergent. This also makes our products very concentrated, so a little goes a very long way!
Our quality products are affordable since you’re buying direct from the manufacturer – us! We offer low markups and have no middlemen taking a piece of the pie. Remember, our goal is to make green living more accessible to more people.
For more information, visit our About Us page.
Why are some of your prices much lower than similar products?
Our mission is to make green living more accessible to everyone. To reduce the financial barrier that many face in this lifestyle, we offer low pricing by:
1. Manufacturing our own line of body care to offer direct pricing to our customers.
2. Working directly with manufacturers as much as possible to cut out the middle man (the distributor)
3. Offering low mark ups when #1 or #2 doesn't work out
4. We pass on the savings when we purchase supplies in bulk
How do I process an online order? What types of payment are accepted?
When you are ready to checkout, select the cart at the upper right hand corner. This will take you to check out where you can see your total, including taxes and shipping. Payment options include Paypal, Credit Card, or if you prefer, an email money transfer ("Offline Payment"). An order confirmation will be sent shortly after you place your order - if you didn't receive it check your junk mail box. There is also an option for in-store pickup!
What is the cost of shipping?
For customers in the GTHA we offer FREE local delivery on orders $59+ (see map below - Hamilton is not in image but is included in the delivery zone). For GTHA orders under $59 the flat rate is $8. Orders are sorted by delivery area, so depending on how many orders we get in your area it can take 1 business day up to 5 business days to get your order.
For Canadian customers outside of the GTHA, we offer FREE courier shipping on orders $100+. For Canadian orders under $100 or for international orders, there is a shipping calculator that you can use before you proceed to checkout.
Shipping to the USA/International is available, shipping rates are calculated at check out -> go to checkout, enter your shipping information, then click next for your calculated shipping rate.
.
Why don't you offer Free Shipping outside the GTHA below $100?
Since we have low markups to make everyday green living affordable, free shipping is not a sustainable practice for our business. Many companies have high markups to compensate for "Free Shipping", so in the end you really are paying for the shipping. In order to offer free shipping on everything, we would have to raise our prices which we would like to avoid....and I'm sure you would too!
.
Why are most sodiums and salts only 1 quantity per order when shipping?
Since large quantities of sodiums and salts can be very heavy, the price to ship is much higher. We offer a 22.7kg bag of our sodium and salts that you can select on our website, but please note, due to high shipping cost, this does not qualify for Free Shipping.
.
How long will it take for me to receive my order that is being shipped/delivered?
We process and ship orders mainly via UPS (unless otherwise specified) within 1-2 business days (During sales there could be a longer processing time). The shipping time will depend on the courier - please refer to your tracking number. A confirmation email will be sent when your order is received and another confirming that your order has been shipped. All orders are shipped out in reused boxes and wrap that we save from our ingredient orders to reduce our ecological footprint :)
Holiday Shipping Recommendations: For orders outside of Toronto, please have your shipping order in by December 11th. For the Toronto area, please have your orders in by Dec 15th. After December 15th, we will recommend store pickup, but shipping is still an option. We cannot guarantee that the packages will arrive to you by Dec 24th, as this depends on the courier.
.
Do you offer in-store pickup? How does it work?
You can place orders for pickup online, by phone, or by email. When ordering online, at checkout, select the "in-store pickup" tab located beside the shipping/delivery option. Then proceed to payment. At this time, you can pickup at either our East Toronto, West Toronto, or Whitby Location. If you don't see the pickup location that you want, it may be because one of our stores is out of stock of an item. Just select any location then reply to your emailed Order Confirmation, and tell us what location you prefer for pickup.
You will first receive a email/text notification stating that we received your order. Once we pack your order, we will notify you that your order is ready for pickup with pickup instructions. Processing time is typically done within 1-2 business days. Please note that processing times may take longer during COVID and/or the holiday season as we process all incoming online orders throughout the city in sequence. This option is much faster than the delivery option since we don't do deliveries everyday and we deliver by area all throughout the city.
Packages are available for pickup as soon as you come through our front door. Once inside, staff will assist from a safe distance. One customer pick up at a time and please wear a mask. If there is someone by the front door, please wait your turn outside at a safe distance.
.
How do I order bulk ingredients/refills online?
For butters, liquids or sodium hydroxide, please select your desired quantity in the deposit jar. This option includes the $2 deposit fee. Deposit jars and lids can be returned to the store clean, dry and undamaged for your $2 deposit fee back. For powders, we package the product in a paper bag for you. Remember, if you're shopping in-person (when COVID-19 has passed) you can always BYOC (bring your own container) to fill up on any quantity you need. During COVID-19, we are not offering a refill service on your own containers as there is still a risk of cross contamination/spread that we all need to avoid.
.
Are your products vegan or nut-free?
For the most part, yes! Our only non-vegan products are our toothpastes, which contains a touch of raw honey. We even carry vegan floss!
The only product that contains nuts, is our hair oil which has macadamia nut, however we will be changing this to Moringa Oil in 2021. Otherwise there are some products that have coconut oil which some people are sensitive to - these products are our soaps, Roll-on blends, and our toothpaste.
For those with gluten allergies, we recommend to avoid the use of our facial cleansing grains as they contain oats which may have been processed in a wheat processing facility.
-
How Our Payment Plan works with Sezzle
Check out this helpful page to learn all of the details
Still left with an unanswered question? Don't hesitate to call or email us, we'd love to chat!
