FAQs
What makes Green and Frugal Different from other natural companies?
We are the manufacturer and make everything fresh and in small batches with purely natural ingredients and no unnecessary fillers. Our goal is to make quality natural products more accessible to more people!
Our truly natural products are made with carefully researched, high-quality ingredients, in order to offer the most benefits. There are no cheap fillers, synthetic preservatives, emulsifiers, fragrances, or dyes. Since we do not add water or water-bases to our products, we eliminate the need to use synthetic preservatives or emulsifiers found in many other natural products. This is why we do not carry many liquid products as they contain mainly water which would require those synthetics. So, instead of liquid shampoo, we have shampoo bars. Or instead of liquid laundry detergent, we offer a powder laundry detergent. This also makes our products very concentrated, so a little goes a very long way!
Our quality products are affordable since you’re buying direct from the manufacturer – us! We offer low markups and have no middlemen taking a piece of the pie. Remember, our goal is to make green living more accessible to more people.
For more information, visit our About Us page.
Why are some of your prices much lower than similar products?
Our mission is to make green living more accessible to everyone. To reduce the financial barrier that many face in this lifestyle, we offer low pricing by:
1. Manufacturing our own line of body care to offer direct pricing to our customers.
2. Working directly with manufacturers as much as possible to cut out the middle man (the distributor)
3. Offering low mark ups when #1 or #2 doesn't work out
4. We pass on the savings when we purchase supplies in bulk
How do I process an online order? What types of payment are accepted?
When you are ready to checkout, select the cart at the upper right hand corner. This will take you to check out where you can see your total, including taxes and shipping. Payment options include Paypal, Credit Card, or if you prefer, an email money transfer ("Offline Payment"). An order confirmation will be sent shortly after you place your order - if you didn't receive it check your junk mail box.
What is the cost of shipping?
For customers in the GTHA we offer FREE local delivery on orders $69+ (see map below - Hamilton is not in image but is included in the delivery zone). For GTHA orders under $69 the flat rate is $5. Orders are sorted by delivery area, so depending on how many orders we get in your area it can take 1 business day up to 5 business days to get your order.
For Canadian customers outside of the GTHA, we offer FREE courier shipping on orders $120+. For Canadian orders under $120 or for international orders, there is a shipping calculator that you can use before you proceed to checkout.
Shipping to the USA/International is available, shipping rates are calculated at check out -> go to checkout, enter your shipping information, then click next for your calculated shipping rate.
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Why don't you offer Free Shipping outside the GTHA below $120?
Since we have low markups to make everyday green living affordable, free shipping is not a sustainable practice for our business. Many companies have high markups to compensate for "Free Shipping", so in the end you really are paying for the shipping. In order to offer free shipping on everything, we would have to raise our prices which we would like to avoid....and I'm sure you would too!
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Why are most sodiums and salts only 1 quantity per order when shipping?
Since large quantities of sodiums and salts can be very heavy, the price to ship is much higher. We offer a 22.7kg bag of our sodium and salts that you can select on our website, but please note, due to high shipping cost, this does not qualify for Free Shipping.
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How long will it take for me to receive my order that is being shipped/delivered?
We process and ship orders within 1-3 business days (During sales there could be a longer processing time). The shipping time will depend on the courier - please refer to your tracking number. A confirmation email will be sent when your order is received and another confirming that your order has been shipped.
Holiday Shipping Recommendations: For orders outside of Toronto, please have your shipping order in by December 11th. For the Toronto area, please have your orders in by Dec 15th. After December 15th, we will recommend store pickup, but shipping is still an option. We cannot guarantee that the packages will arrive to you by Dec 24th, as this depends on the courier.
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Do you offer in-store pickup? How does it work?
We closed all of our retail stores, therefore no longer offer in-store pickup. We only offer delivery services.
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Are your products vegan or nut-free?
For the most part, yes! Our only non-vegan products are our toothpastes, which contains a touch of raw honey. We even carry vegan floss!
There are some products that have coconut oil which some people are sensitive to - these products are our soaps, Roll-on blends, and our toothpaste.
For those with gluten allergies, we recommend to avoid the use of our facial cleansing grains as they contain oats which may have been processed in a wheat processing facility.
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How Our Payment Plan works with Sezzle
Check out this helpful page to learn all of the details
Still left with an unanswered question? Don't hesitate to call or email us, we'd love to chat!
